Customer Service/Sales Support

Customer Service/Sales Support

Do you enjoy learning new and challenging skills in an active office environment? Would you like to be part of a dynamic team for a company that is a leader in its industry? If so, we want you to join our team. Phoenix Feeds & Nutrition, Inc. is a manufacturer of conventional, organic, and non-GMO livestock feed in New Haven, Vermont.

Our ideal candidate is friendly, organized, efficient, and disciplined with a passion for helping our customers, supporting our mill and sales staffs, and possesses a talent for problem-solving. This position is responsible for customer service, order entry, and sales and accounts receivable support.

Job Overview:
• Telephone and email communication with customers and vendors.
• Order/data entry and processing through our automated system.
• Update and maintain customer database with respect to delivery requirements and other criteria.
• Coordinate automatic customer delivery schedules with dispatcher.
• Sales staff support.
• Generate pricing updates and customer price lists.
• Maintain various operations spreadsheets for management.
• Work closely with Nutrition Formulations Manager.
• Ability to learn quickly.
• Strong attention to detail and ability to follow tasks through to completion.
• Positive attitude.
• Ability to work under pressure.
• Ability to adapt to a fast-paced business environment.
• Ability to work independently as well as cooperatively with others.
• Prior customer service experience.
• Outstanding verbal and written skills.
• Experience with Microsoft office products.
• Some financial and/or accounting skills a plus.
Compensation and Benefits:
• Competitive hourly compensation based on experience.
• Health care.
• Vacation, sick, and personal days, with most major holidays off.
• 401K plan.
• Employee Stock Ownership Plan (ESOP).

Please reply with a cover letter, resumé, and references, including a phone number and/or email where we can reach you. No phones calls please.

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